Need Help? Email: hello@petguru.co.za | Support Chat: Open Chat

The overpayment and refund scam (aimed at sellers)

Overpayment / refund scam South Africa (nationwide) Published 28 Jul 2026

What happened

A documented scam pattern that targets people selling pets or pet supplies. A "buyer" sends you a payment for more than the agreed price, then claims it was a mistake and asks you to refund the difference. The original payment is fake or is later reversed, so you lose whatever you "refunded". Watch for buyers who overpay, who are in a hurry, and who push you to send money back before you have confirmed the funds have truly cleared. Never refund an overpayment until your bank confirms the money is genuinely settled and irreversible.

This report was submitted by a member of the public and reflects the reporter's own account of events. PetGuru moderated it before publication but cannot independently verify every claim. If you believe this report is inaccurate or unlawful, follow our Notice & Take-Down procedure.